Public Knowledge Base Solution 164330
Adobe Software Agreement Frequently Asked Questions (FAQ)
        
Entered on 01/28/2014 at 15:49:31 EST (GMT-0500)


What software is available through the Adobe agreement, and how can I get it?


The Adobe products supported are Acrobat, Creative Suite Design Standard, Creative Suite Design & Web Premium, Creative Suite Production Premium, Creative Suite Master Collection, Edge Animate, and Photoshop Lightroom. In addition to the Creative Suite products, Creative Cloud Applications are available as well. You will be able to download all software and product codes at at terpware.umd.edu.

How long will students be able to use the software they download? 


Software access and use is contingent upon your status as a full-time/part-time registered University of Maryland (UMD) undergrad or graduate student. When you leave the University, the software must be uninstalled. Also, Adobe software downloaded from TERPware will expire in one year.

What happens when a student graduates or leaves the university?


When you leave the University, the Adobe software must be uninstalled.

How long will faculty/staff be able to use the software they download?


As long as you are employed at UMD, you will have access to the software on your institutional machine and personal machine. Once you leave the University, the software must be uninstalled from your personal machine.

Can students take the software home for personal use? How many computers can they install the software on?


Software installation on personal machines is permitted for students. Students will be able to install the software on two personal computers.

Can faculty/staff take the software home for personal use? How many computers can they install the software on?


Software installation on personal machines is permitted for faculty and staff. Faculty and staff will be able to install the software on two personal computers.

How was this agreement funded, and how long is the Adobe agreement going to last?


The new Adobe software is available thanks to an agreement between the university and Adobe arranged by the Division of Information Technology and funded collaboratively by the Division of IT, UMD colleges and schools, and the Campus Student Technology Fee. It is a three year agreement which will be in effect until March 1, 2016.

What kind of support and training will be available for use of Adobe products?


Free Adobe training tutorials are available at tv.adobe.com. Also, the Division of IT Help Desk staff will make a best effort attempt to support customers needing help with installing, configuring, and using Adobe products available through the agreement. Contact the Help Desk by calling 301.405.1500, opening a Live Chat session at helpdesk.umd.edu, or creating an IT Service Center Incident (click Home, log in with your Directory ID and password, click New Request, and fill out and submit the form).

What if Adobe releases new products? Are all new products covered throughout the life of the contract?


Under this agreement, all students, faculty, staff, and university campus computer labs are entitled to the latest software versions available from Adobe, which will be available via terpware.umd.edu

Can I get the Adobe products on DVD?


No. All Adobe products will be available for download from terpware.umd.edu


The article above is from the Knowledge Base supported by the University of Maryland Division of Information Technology.

 

Direct link to this solution: http://kb.umd.edu/164330

 

We are working to continually improve this resource and would appreciate your feedback. To comment on this solution, use the buttons in the Was this Solution useful to you? box below. Click Yes if this solution was helpful to you; click No or Yes, but Inaccurate to add an additional comment. Comments will not be displayed publicly. For more information contact the Help Desk.

 

NOTE: If you wish to be contacted regarding your feedback, include your University Directory ID or preferred contact information.

Was this Solution useful to you?
Yes No Yes, but Inaccurate